Support
A little help along the way.
Questions about Grace Between: Daily Prayer? We’re here to help you with the app.
Get in touch
support@dmcmgp.comInclude your app version (More → About → Version), your iPhone or iPad model, and what happened. Please don’t send passwords, payment-card details, or sensitive prayer or journal entries.
This inbox is for app support and privacy requests. It is not a crisis service or a staffed prayer hotline.
Common questions
My reminders aren’t appearing.
In the app, open More → Prayer reminders. Make sure reminders are enabled and your times are saved. Then check Settings → Notifications → Grace Between on your device. Focus and notification settings can affect when alerts appear.
I haven’t received my confirmation email.
Check Spam or Junk as well as your inbox. Return to the account screen to resend the confirmation when the resend timer allows it. Open the newest confirmation or password-reset link on the device where you use the app.
Where is my journal saved?
Your journal is stored on this device. It is not synced to your account, shared with the community, or sent to AI. Your device backup may include it, depending on your settings. Keep a backup before replacing your device or deleting the app.
Do I need an account or a subscription?
No account is needed for reminders, guided pauses, devotionals, the offline KJV Bible, private prayer writing, or your local journal. Community conversations and optional prayer memory need an account. There is no required subscription.
How do tips work?
Tips are optional, one-time Apple in-app purchases. No content or features are unlocked by giving. Review the amount in Apple’s confirmation before approving. A custom tip uses 1–10 units of the displayed increment; the app shows the total before checkout.
For an Apple purchase refund request, visit Apple’s Report a Problem page. Refund decisions are handled by Apple.
How do I report a community concern?
Use the report or block controls on the request or reply. For an app safety concern, email support with a description; avoid repeating sensitive details about other people. Community replies are visible to members, not private messages, and are not monitored as an emergency service.
How do I delete my account?
Open More → Account → Delete account and follow the confirmation steps. Apple-linked accounts ask for fresh Apple confirmation. Online account deletion does not erase your separate device-local journal; delete journal entries in the journal if you also want those removed.
If you cannot access your account, email support@dmcmgp.com from your account email address. We may need to verify account ownership before helping with a data request.